An object-oriented approach for designing service scheduling support systems
by Sang M. Lee, Arben A. Asllani, Silvana Trimi
International Journal of Services and Standards (IJSS), Vol. 1, No. 1, 2004

Abstract: The focus of this paper is to provide practical guidelines for designing service scheduling support systems based on the Object-Orientation Approach (OOA). The advantages of OOA include providing greater flexibility to the process of system design and implementation, simplifying the decision making process and empowering decision-makers at the operational level. The application domain of this paper is healthcare where patient scheduling has always been a major challenge due to the high degree of system complexity and uncertainty. A real-world application of the object-oriented patient scheduling system at a regional healthcare centre is presented.

Online publication date: Thu, 18-Nov-2004

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