Title: A knowledge management model for firms in the financial services industry

Authors: Carsten Held; Glen Duncan; Venkat Yanamandram

Addresses: Faculty of Business, Charles Sturt University, NSW 2795, Australia ' Faculty of Business, Charles Sturt University, NSW 2795, Australia ' Faculty of Business, University of Wollongong, NSW 2522, Australia

Abstract: The financial services industry faces many demanding challenges. Firms within this industry are predominantly knowledge-based, as are most of the industry's products, processes and services. The application of knowledge management represents a clear opportunity for financial services firms to confront challenges. However, no industry specific knowledge management model for financial services exists. The contribution of this paper is to develop such a model. A multi-level model is constructed by building upon and integrating the Resource-Based/Knowledge-Based Views (RBV/KBV) of the firm, knowledge strategy, methods, knowledge domains, and communities. Based on case study research, a set of guidelines is then proposed to aid in the implementation of the model. The model and guidelines offer new opportunities to become more efficient and effective in financial firms.

Keywords: resource-based view; RBV; knowledge-based view; KBV; knowledge strategy; knowledge domains; knowledge communities; networks; knowledge management; modelling; financial services industry.

DOI: 10.1504/IJLC.2013.056489

International Journal of Learning and Change, 2013 Vol.7 No.1/2, pp.104 - 125

Received: 22 Aug 2012
Accepted: 29 Apr 2013

Published online: 24 Sep 2013 *

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