Title: A qualitative review of approaches of information technology in banking sector in China: a literature analyses

Authors: Meraj Naem; Mohammad Abu Faiz; Sajal Kabiraj

Addresses: Department of Business Management, Skyline University College, University City of Sharjah, Sharjah, P.O Box 1797, UAE ' Department of Business Management, Skyline University College, University City of Sharjah, Sharjah, P.O Box 1797, UAE ' Business Management, International Centre for Organization and Innovation Studies (ICOIS), Dongbei University of Finance and Economics, #48, Linjin Building, 217, Jianshan Stret, Sha He Kou District, Dalian, 116025, China

Abstract: This paper is aimed to critically appraise extensions and replications of technology acceptance model (TAM) in context of internet banking in China. The paper also presents the limitation and adaptability of reviewed models across different cultures. The paper examines 20 different extensions made to TAM in context of internet banking reported in the literature. The study provides knowledge base for bank management to understand the individual predictors of internet banking, particularly in case of developing countries like China. Furthermore study showed that risk, trust, efficacy, social influence are important simulators of cognitive beliefs. It is considered that the current development of the knowledge base on internet banking adoption models (TAM) should lead to analysis of key dimensions, which have significant impact on behaviour, across various countries and cultures, especially in China.

Keywords: internet banking; technology acceptance; customer behaviour; technology adoption model; TAM; attitudes; behavioural intention; information technology; banking sector; China; e-banking; electronic banking; online banking; culture; developing countries; risk; trust; efficacy; social influence; cognitive beliefs.

DOI: 10.1504/IJQRS.2013.056344

International Journal of Qualitative Research in Services, 2013 Vol.1 No.2, pp.135 - 172

Received: 08 Apr 2013
Accepted: 30 Apr 2013
Published online: 05 Jul 2014 *

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