Title: Positioning the performance of public service. When management tools are in conflict: the case of urban water management

Authors: Marie Tsanga Tabi

Addresses: U.M.R. IRSTEA-ENGEES 'Management of Public Services', 1 quai Koch 67 070 Strasbourg, France

Abstract: On the basis of action research performed in the field of urban water management, we report the conflict occurring between a new management tool introduced in a public service and the pre-existing tool, in order to examine how the actors involved question the content and pertinence of the performance of their organisation.

Keywords: public sector performance; managerial instrumentation; public services; water supply; urban water management; action research.

DOI: 10.1504/IJPSPM.2013.056069

International Journal of Public Sector Performance Management, 2013 Vol.2 No.2, pp.175 - 198

Available online: 27 Aug 2013 *

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