Title: Integrating TQM, organisational learning and technological innovation

Authors: Voon-Hsien Lee; Keng-Boon Ooi; Chee-Keong Choong

Addresses: Faculty of Business and Finance, University Tunku Abdul Rahman, Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia. ' Faculty of Business and Finance, University Tunku Abdul Rahman, Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia. ' Faculty of Business and Finance, University Tunku Abdul Rahman, Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia

Abstract: This paper purports to establish a conceptual framework that investigates the multidimensionality of total quality management (TQM) practises, organisational learning (OL) and technological innovation (TI). To develop the integrated model, the theory of TQM, OL and TI were discussed widely. The research model provides a basis to assess the level of influence TQM can have on OL and TI. Furthermore, OL enhances TI of a firm and it also serves as a mediating variable between TQM practices and TI. Such research will prove valuable to the senior managers who seek to enhance its OL and innovation performance level through effective and efficient implementation of its TQM practises. The conceptual framework provides new perspectives for practitioners and researchers to examine the multidimensionality of the three constructs.

Keywords: total quality management; TQM; organisational learning; technological innovation; mediating variables; senior managers; innovation performance; performance levels; integrated models; model integration; construct multidimensionality.

DOI: 10.1504/IJIL.2013.050583

International Journal of Innovation and Learning, 2013 Vol.13 No.1, pp.78 - 95

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 06 Nov 2012 *

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