Title: Application of analytical hierarchy process for justification of ISO 9000 implementation in manufacturing organisations

Authors: Sanjiv Kumar Jain; Inderpreet Singh Ahuja

Addresses: Mechanical Engineering Department, Ambala College of Engineering and Applied Research, Devsthali, Mithapur, Ambala, Haryana, 133101, India. ' Mechanical Engineering Department, University College of Engineering, Punjabi University, Patiala, Punjab, 147002, India

Abstract: The competitive manufacturing environment and changing customer needs demand improved quality of products. The product quality and attributes increasingly depend upon the organisation's ability in organising manufacturing system and its equipment and facilities in an optimal manner. ISO 9000 quality management system has attracted the attention of industries all over the world. This study attempts to develop a model of ISO 9000 decision-making using the analytical hierarchy process (AHP). This paper presents a framework that employs the AHP for justification of ISO 9000 implementation in manufacturing organisations for enhanced business performance.

Keywords: ISO 9000 implementation; quality management systems; analytical hierarchy process; AHP; manufacturing industry; business performance; justification; quality standards; quality certification.

DOI: 10.1504/IJBCRM.2012.050482

International Journal of Business Continuity and Risk Management, 2012 Vol.3 No.3, pp.221 - 233

Available online: 23 Nov 2012 *

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