Title: Organisational justice, organisational citizenship behaviour and job satisfaction: what is the relationship?
Authors: Lai Wan Hooi
Addresses: International Business School, Universiti Teknologi Malaysia, Jalan Semarak, 54100 Kuala Lumpur, Malaysia
Abstract: The relationship between organisational justice, job satisfaction, and organisational citizenship behaviour (OCB) was examined. A total of 267 employees in the manufacturing sector responded to the questionnaires. It was found that interpersonal justice tended to be a stronger predictor of OCB. Interpersonal justice correlates significantly with courtesy, altruism and conscientiousness. Job satisfaction has a significant relationship with all dimensions of OCB except sportsmanship, which correlates positively with age. However, when the influence of justice had been controlled, the effect of organisational justice on OCB is minimal. Thus, it can be concluded that even though organisational justice may be related to OCB, job satisfaction seems to have a stronger influence on OCB.
Keywords: organisational justice; organisational citizenship behaviour; OCB; job satisfaction; manufacturing industry; interpersonal justice; courtesy; altruism; conscientiousness; sportsmanship.
Journal for International Business and Entrepreneurship Development, 2012 Vol.6 No.3/4, pp.274 - 302
Received: 08 May 2021
Accepted: 12 May 2021
Published online: 15 Oct 2012 *