Title: A new win-win-win business service model for the Hong Kong police force

Authors: Jolly Chun-kau Wong; Paul Kwok; Philip Tsang

Addresses: Communication Branch, Hong Kong Police Force, Arsenal House, 1 Arsenal Street, Wan Chai, Hong Kong, China. ' Full Time Program Office, The Open University of Hong Kong, 30 Good Shepherd Street, Homantin, Hong Kong, China. ' Caritas Bianchi College of Careers & Caritas, Institute of Higher Education, 18 Tsui Ling Road, Tiu Keng Leng, NT, Hong Kong, SAR, China

Abstract: The operational challenges facing indoor radio coverage to emergency services; especially police, fire and ambulance are examined. A solution is achieved within the paradigm of a public-private partnership service model. The paper includes a consolidated literature review of the basics of PPP and various PPP research frameworks that lay the background in the development of our PPP-WWW reference model. A review of the challenges associated with the highly profiled HK Police Force project, a Third Generation Command and Control Communications System (CC3) in support of frontline beat patrol police officers, is examined. Finally an innovative PPP business model will be presented and justifications for its acceptance will be delineated.

Keywords: emergency services; standards; indoor radio coverage; TETRA; terrestrial trunked radio; third generation CC3; command and control communications; PPPs; public-private partnerships; business service models; Hong Kong police force; modelling; beat patrols; police patrols.

DOI: 10.1504/IJSS.2012.048437

International Journal of Services and Standards, 2012 Vol.8 No.1, pp.24 - 44

Published online: 27 Dec 2014 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article