Title: The usability of university websites – a study on European University of Lefke

Authors: Ersin Caglar; S. Ahmet Mentes

Addresses: Faculty of Economics and Administrative Sciences, Department of Computer Information Systems, European University of Lefke, Gemikonagi-KKTC, Mersin 10, Turkey. ' Faculty of Economics and Administrative Sciences, Department of Business, Nam?k Kemal University, Degirmenalti-Tekirdag, 59030, Turkey

Abstract: An institution's website is a gateway to its information, products and services. As such, it should be a reflection of the needs of the stakeholders it serves. The usability is an extremely important aspect of individual website to survival in digital environment for each institution. The aim of the study is to evaluate the effects of the information age on universities in the context website and explore the usability of EUL's (European University of Lefke) website in terms of student usage. Website analysis and measurement inventory (WAMMI) questionnaire, composed of 20 questions, is used for the analysis. The questionnaire was applied to 293 students, studying at different faculties of EUL. Non-parametric and regression techniques are used for analysing the data. The results reveal dissatisfaction about EUL's website.

Keywords: governance; communication; higher education; usability; university websites; universities; internet; world wide web; European University of Lefke; EUL; Turkey; information gateways; product gateways; service gateways; stakeholders; stakeholder needs; digital environments; student usage; WAMMI; website analysis; measurement inventories; websites; non-parametric analysis; regression analysis; user dissatisfaction; business information systems.

DOI: 10.1504/IJBIS.2012.048340

International Journal of Business Information Systems, 2012 Vol.11 No.1, pp.22 - 40

Published online: 16 Aug 2014 *

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