Title: Enhancing employee satisfaction: an analysis of current promotion practices

Authors: Lai Wan Hooi

Addresses: International Business School, Universiti Teknologi Malaysia, UTM International Campus, 54100 Kuala Lumpur, Malaysia

Abstract: The study carried out on multinational companies was aimed at understanding promotion practices that would enhance employee satisfaction. Data from 212 usable questionnaires collected from four petrochemical companies was analysed to identify current key trends in promotion policies and its effect on employee satisfaction. Results of the findings show that there is not much disparity in the promotion policies though satisfaction level of employees varies. Generally, competence in evaluation and justice in promotion improve the morale of employees. However, employees expect favourable financial rewards for assuming higher responsibility. Further, awareness of promotion opportunities and understanding of performance evaluation criteria alleviate employees blame on the company. The study was designed to help HR professionals to understand best practices that can be applied in their organisations to enhance employee satisfaction.

Keywords: promotion practices; employee satisfaction; seniority; probation; succession planning; internal matching; multinational corporations; MNCs; petrochemical industry; promotion policies; satisfaction levels; favourable rewards; financial rewards; higher responsibilities; promotion opportunities; performance evaluation; evaluation criteria; human resource management; HRM; Malaysia; management practice.

DOI: 10.1504/IJMP.2012.048075

International Journal of Management Practice, 2012 Vol.5 No.3, pp.245 - 269

Published online: 19 Jul 2012 *

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