Title: Influence of learning design for implementation of knowledge management solution

Authors: S. Nagarajan; K. Ganesh; A.T. Resmi; Manoj K. Jha; Päivi Iskanius

Addresses: Department of Mechanical Engineering, Vickram College of Engineering, Enathi – 630561, Tamilnadu, India. ' Global Business Services – Global Delivery, IBM India Private Limited, Bandra East, Mumbai – 400051, India. ' Institute of Public Enterprise (IPE), Hyderabad, 500007, India. ' National Institute of Industrial Engineering, Vihar Lake, Mumbai – 400087, India. ' Department of Industrial Engineering and Management, Faculty of Technology, University of Oulu, P.O Box. 4610, 90014, Oulu, Finland

Abstract: A learning culture is a non-negotiable criterion for the success of knowledge management (KM) in any organisation. The learning process of any organisation should be continuous and endless. A proper learning environment is inevitable for organisational development and sustainable development of the organisation as a system. This paper examines the effects of improvement in the performance indicators of the organisation from the implementation and prognosis of learning factors. A conceptual model with four research hypotheses are analysed empirically, using multiple regression analysis and the results suggests that there is a positive influence on the performance indicators of the organisation as a result of the association of learning design especially in KM solution implementation.

Keywords: knowledge management; KM; learning design; learning factors; Delphi method; structured communication; forecasting; multiple regression analysis; organisational learning; learning cultures; non-negotiable criteria; learning processes; continuous learning; endless learning; learning environments; organisational development; sustainability; sustainable development; performance indicators; services management; operations management.

DOI: 10.1504/IJSOM.2012.046075

International Journal of Services and Operations Management, 2012 Vol.11 No.4, pp.359 - 384

Published online: 16 Aug 2014 *

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