Title: Assessment of individual, organisational and environmental variables in the implementation of business process redesign

Authors: W.Q. Chan, K.L. Yung

Addresses: Department of Manufacturing Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong. ' Department of Manufacturing Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong

Abstract: The paper presents a structured analysis of the critical success factors associated with business process reengineering (BPR). As BPR projects involved high risks, factors affecting successes and failures become a major target of BPR research. There is the need for a structured framework to produce a sound analysis of the BPR process. The analysis framework presented in this paper was useful for practitioners in forging their analysis in a coherent way. Theories of innovation diffusion are used to construct the framework that includes variables at individual, organisational, and environmental level of analysis. Through the case of a Small Manufacturing Enterprise, the function of the framework is shown by applications in analysing the corresponding Business Process Reengineering project. The conclusion shows the framework is highly appropriate for exploring and analysing the resistance factors against BPR in a SME.

Keywords: business process reengineering; diffusion; adoption; innovation; industrial management; SMEs; small manufacturing enterprises; business process redesign.

DOI: 10.1504/IJBPM.1999.004470

International Journal of Business Performance Management, 1999 Vol.1 No.4, pp.388 - 402

Published online: 01 May 2004 *

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