Title: A framework for product development performance metrics

Authors: Helen Driva, Kulwant S. Pawar, Unny Menon

Addresses: Division of Manufacturing engineering and Operations Management, University of Nottingham, University Park, Nottingham, NG7 2RD, UK. ' Division of Manufacturing engineering and Operations Management, University of Nottingham, University Park, Nottingham, NG7 2RD, UK. ' Cal Poly S.U., IME Department, San Luis Obispo, CA 93407, USA

Abstract: This paper explores the question; ||how do companies know that they are making effective use of their product design and development function?|| Research carried out at the University of Nottingham over the last three years has led to the development of the Performance Measurement for Product Development (PMPD) methodology. This consists of a practical implementation framework and a workbook to enable managers to use performance measures to improve decision-making during the product development process. The investigative part of the research was carried out by following a longitudinal case study approach with sustained participation in the organisation. This was supplemented by follow-up cases, together with results from surveys to academics and industrialists (in the UK and overseas). Through analysis of this data it became clear that there are a number of principles surrounding performance measurement for product development. These were grouped into system-related and metrics-related principles. This paper documents the development of the PMPD Methodology and includes results from preliminary trials.

Keywords: performance measurement; product development; case studies; design.

DOI: 10.1504/IJBPM.1999.004465

International Journal of Business Performance Management, 1999 Vol.1 No.3, pp.312 - 326

Published online: 01 May 2004 *

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