Title: Enterprise modelling and performance – Part 2: Benchmarking of industrial business processes

Authors: Bruno Vallespir, Stephane Kleinhans, Guy Doumeingts

Addresses: LPA/GRAI, University Bordeaux I, 351, cours de la Liberation, 33405 Talence Cedex, France. ' LPA/GRAI, University Bordeaux I, 351, cours de la Liberation, 33405 Talence Cedex, France, ' LPA/GRAI, University Bordeaux I, 351, cours de la Liberation, 33405 Talence Cedex, France

Abstract: Benchmarking of industrial business processes is based on the comparison of performances reached. However, benchmarking should also allow the understanding of how each process attains these performances. To this end, modelling techniques can be very useful. For this purpose, we have developed BENCHGRAI, a method of modelling, assessing and comparing industrial business processes. The paper will present the main concepts of the method, the techniques used to model and to evaluate the industrial processes and a structured approach supporting the benchmarking application. An example of a real application will illustrate the paper.

Keywords: enterprise modelling; modelling techniques; Business Process Reengineering; performance measurement; benchmarking; GRAI.

DOI: 10.1504/IJBPM.1999.004439

International Journal of Business Performance Management, 1999 Vol.1 No.2, pp.219 - 229

Published online: 10 May 2004 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article