Authors: Liisa-Maija Sainio; Hanna Salojärvi; Pia Hurmelinna-Laukkanen; Sami Saarenketo
Addresses: School of Business, Lappeenranta University of Technology, P.O. Box 20, FI-53851, Lappeenranta, Finland. ' School of Business, Lappeenranta University of Technology, P.O. Box 20, FI-53851, Lappeenranta, Finland. ' Oulu Business School, University of Oulu, P.O.Box 4600, FI-90014, Finland. ' School of Business, Lappeenranta University of Technology, P.O. Box 20, FI-53851, Lappeenranta, Finland
Abstract: There has been a debate on the role of market and customer knowledge in new product development, especially with regard to radical innovations. Although it has been stressed that market knowledge competence influences both innovative and business performance, the effects of its elements on different dimensions of innovation radicalness have not been investigated. This paper examines the radicalness of innovations from the technological, market and business perspectives. Empirical evidence in this explorative research was obtained through analysis of survey data collected among 213 companies. It was found that acquisition and dissemination of customer and competitor knowledge are accentuated in innovations with high technological radicalness, whereas, more general knowledge integration including close interaction in the marketing-R&D interface is more important in the case of high business radicalness. Contrary to other researchers, we found a higher level of knowledge acquisition and use for innovations with high market radicalness.
Keywords: market knowledge; customer knowledge; radical innovation; knowledge competence; customer information processing; competitor information processing; marketing-R&D interface; marketing; R&D; research and development; knowledge acquisition.
International Journal of Technology Marketing, 2011 Vol.6 No.3, pp.227 - 240
Published online: 30 Sep 2014 *Full-text access for editors Access for subscribers Purchase this article Comment on this article