Title: Evaluating Jordan's e-government website: a case study

Authors: Emad A. Abu-Shanab, Ala'a N. Abu Baker

Addresses: MIS Department, Yarmouk University, Postal code 21163, Jordan. ' MIS Department, Yarmouk University, Postal code 21163, Jordan

Abstract: This study had two objectives: first, to propose an instrument to identify the major dimensions used in evaluating e-government websites. A model is proposed for the evaluation of e-government websites from users| perspective. The second objective was to measure the influence of these dimensions on the intention to use Jordan|s e-government website. A sample of 300 Jordanian students conducted an experiential test, where they performed specific tasks and answered questions related to these tasks. Usability, accessibility and privacy/security were significant factors in predicting the adoption of e-government website. Conclusions, contributions, and future work are reported at the end.

Keywords: electronic government; website evaluation; experiential approach; Jordan; case study; e-government; usability; accessibility; privacy; security.

DOI: 10.1504/EG.2011.042807

Electronic Government, an International Journal, 2011 Vol.8 No.4, pp.271 - 289

Published online: 04 Oct 2011 *

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