Title: Business performance – a stakeholder approach

Authors: Alan Stainer, Lorice Stainer

Addresses: Middlesex University, Bounds Green Road, London, N11 2NQ, UK. ' University of Hertfordshire Business School, Mangrove Road, Hertford, Herts, SG13 8QF, UK

Abstract: The integration of business and stakeholder values with performance measurement and management is explored. The state of the art of business performance is investigated and subsequently related to the stakeholder theory. Strengths and weaknesses of such a philosophy are analysed and discussed. The concept of Value to the Business is focused upon by formulating a related index that is based on the organisation|s major stakeholder satisfaction metrics. It is argued that the future sustainable organisation would need to be inclusive in its approach and practice, galvanizing both the economic and moral aspects in its pursuit of business excellence.

Keywords: performance; measurement; inclusive; values; stakeholder; management; morality; business ethics.

DOI: 10.1504/IJBPM.1998.004042

International Journal of Business Performance Management, 1998 Vol.1 No.1, pp.2 - 12

Published online: 11 Mar 2004 *

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