Title: The measurement of job performance and its impact on effectiveness

Authors: Fakhraddin Maroofi, Farzad Navidinya

Addresses: Department of Management, University of Kurdistan, Sanandaj, P.O. Box 416, Iran. ' Islamic Azad University, Andimeshk Branch, Iran

Abstract: This study extends previous research by investigating the issue of which measure of job performance plays a substantial role in influencing any effectiveness outcome. Little research has examined the relationship between job performance and effectiveness. Four items for task performance, five items for contextual performance and three items for effectiveness (productivity and quality and innovation) were used for assessing employee performance. A total of 600 employees in the company participated in this study. The result shows that two items |attention to important details and creativity to solve a work problem|, were the most effectual items to contribute to productivity, quality, and innovation, respectively. Education level and job experience had more effect on effectiveness. Job performance measures used in the company have different effects on each of the effectiveness indicators. The result of this study shows that training programmes in purpose of enhancing employee effectiveness in the hard workers jobs at the industry should focus on attention to important details and creativity to solve a work problem.

Keywords: task performance; contextual performance; employee effectiveness; job experience; productivity; job performance; productivity; quality; innovation; employee performance; attention to detail; creativity; training.

DOI: 10.1504/IJBPM.2011.039887

International Journal of Business Performance Management, 2011 Vol.12 No.3, pp.217 - 227

Received: 13 May 2010
Accepted: 14 Dec 2010

Published online: 21 Oct 2014 *

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