Authors: Richard Nyangosi, J.S. Arora
Addresses: Guru Nanak Dev University, Amritsar 143005, Punjab, India. ' Khalsa College of Technology and Business studies, Mohali, Punjab, India
Abstract: The banking sector across the globe is embracing e-banking technologies and using as a part of business strategy for expansion, revenue increase, extension of customer network and creating perfect competition among financial service institutions. This paper is an effort to investigate bankers| perceived need, methods they use to motivate customers and perceived challenges of e-banking adoption. The data for this study were obtained from a survey which was conducted in India and Kenya in the fourth quarter of 2006 and in the first three quarters of 2007. When comparing the two countries, it was inferred that Indian and Kenyan bankers| considered e-banking adoption as a very important step to be taken currently. Further analysis indicated that the high adoption cost, lack of proper infrastructure in banks, privacy issues and fear of rapid rise in e-crimes were the most significant at 5% level indicating that this factors were mostly affecting the growth and adoption of e-banking.
Keywords: e-banking; electronic banking; electronic commerce; e-commerce; online banking; internet banking; world wide web; e-channels; electronic channels; banks; Kenya; business strategies; business expansion; increased revenues; customer networks; competition; financial services; bankers; perceived needs; customer motivation; technology adoption; costs; infrastructures; privacy; security; e-crimes; electronic crimes; India; Indian culture; business management.
International Journal of Indian Culture and Business Management, 2011 Vol.4 No.2, pp.123 - 137
Published online: 07 Mar 2011 *Full-text access for editors Access for subscribers Purchase this article Comment on this article