Title: Using Rudyard Kipling to design value chain processes: an application of interactions theory

Authors: David Walters

Addresses: Institute of Transport and Logistics Studies, University of Sydney, NSW 2006, Australia

Abstract: ||I keep Six Honest Serving Men, (They taught me all I know), their names are What and Why and When, And How and Where and Who||. Egan (1998) reminds us of the importance of these characters. Information Communications Technology (ICT), with its constantly improving, reach, richness and relevance (time and accuracy) offers the Six Loyal Serving Men the convenience of IT rapid delivery speed and low costs to service the demands that customers| and stakeholder partners| expectations require. For this to be an effective application of ICT both should understand the specific applications of tacit, transactional and transformational interactions.

Keywords: value delivery systems; tacit interactions; transactional interactions; transformational interactions; value chain; ICT.

DOI: 10.1504/IJLSM.2011.038598

International Journal of Logistics Systems and Management, 2011 Vol.8 No.2, pp.123 - 133

Published online: 30 Apr 2015 *

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