Using Rudyard Kipling to design value chain processes: an application of interactions theory
by David Walters
International Journal of Logistics Systems and Management (IJLSM), Vol. 8, No. 2, 2011

Abstract: ''I keep Six Honest Serving Men, (They taught me all I know), their names are What and Why and When, And How and Where and Who''. Egan (1998) reminds us of the importance of these characters. Information Communications Technology (ICT), with its constantly improving, reach, richness and relevance (time and accuracy) offers the Six Loyal Serving Men the convenience of IT rapid delivery speed and low costs to service the demands that customers' and stakeholder partners' expectations require. For this to be an effective application of ICT both should understand the specific applications of tacit, transactional and transformational interactions.

Online publication date: Thu, 30-Apr-2015

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