Authors: Rosa Caricola, Michele Grimaldi
Addresses: Sigma-Tau Industrie Farmaceutiche Riunite S.p.A., Stabilimento: Via Pontina Km 30,400, 00040, Pomezia, Italy. ' Dipartimento di Meccanica, Strutture, Ambiente e Territorio, Facolta di Ingegneria, Universita di Cassino, Via G. Di Biasio, n.43 – 03043 Cassino, Italy
Abstract: The present paper is aimed at defining a knowledge management programme, which exploits human capital in consulting firms and converts consultants| tacit knowledge into an organisational asset. Some knowledge and human capital management tools have been originally designed and successively implemented in the firm, in which the case study of the research has been carried out. The paper and the case study are targeted at practitioners and managers, as the whole of these tools represents a valid organisational system, which preserves acquired knowledge and makes it shareable and reusable through use of statistics and data analysis. This system can be easily implemented in different contexts than that examined by simple reconfiguration, without any loss of its effectiveness.
Keywords: human capital; knowledge management; services science; consulting firms; case study; tacit knowledge.
International Journal of Services Sciences, 2011 Vol.4 No.1, pp.100 - 115
Accepted: 15 Oct 2010
Published online: 07 Feb 2011 *