Title: 'That item is mine!' Consumer competitiveness and need for control: a study of internet auction bidding
Authors: Bridget Satinover Nichols, Daniel J. Flint
Addresses: Department of Marketing, Economics and Sport Business, Northern Kentucky University, Highland Heights, KY 41099, USA. ' 310 Stokely Management Center, Department of Marketing and Logistics, University of Tennessee, Knoxville, TN 37996, USA
Abstract: This paper presents findings from an interpretive study concerning the social processes involved in the act of bidding on the internet auction site eBay.com. Interpretations of depth interviews provide insights to the dynamic social forum of internet auction sites and their dissimilarity from both traditional retail venues and online stores. Participants| stories suggest how competing and a desire to maintain community norms can create conflict in the form of a struggle for control. Following a grounded theory tradition, emergent themes are integrated with relevant research that involves behavioural, emotional and social structural components. This study contributes to our understanding of unique social psychological aspects of online consumer behaviour. We also discuss implications for marketers and researchers.
Keywords: internet auctions; bidding behaviour; internet communities; online communities; virtual communities; web based communities; consumer competitiveness; eBay; e-marketing; electronic marketing; need for control; social forum; consumer behaviour.
International Journal of Electronic Marketing and Retailing, 2010 Vol.3 No.3, pp.261 - 292
Available online: 23 Aug 2010 *Full-text access for editors Access for subscribers Purchase this article Comment on this article