Title: Developing an assessment model for a learning organisation

Authors: Pekka Kess, Matti Muhos, Sitthinath Sanpanich, Kongkiti Phusavat, Binshan Lin

Addresses: Department of Industrial Engineering and Management, University of Oulu, P.O. Box 4610, 90014 Oulu, Finland. ' Department of Industrial Engineering and Management, University of Oulu, P.O. Box 4610, 90014 Oulu, Finland. ' Department of Industrial Engineering, Kasetsart University, Bangkok 10900, Thailand. ' Department of Industrial Engineering, Kasetsart University, Bangkok 10900, Thailand. ' Department of Management and Marketing, Louisiana State University in Shreveport, One University Place, Shreveport, LA 71115, USA

Abstract: The study proposes a baseline assessment model for a learning organisation. This model assists an organisation in determining whether it learns the right things at the right speed. The assessment model is developed by the applications of the Grounded Theory and the interviews with top executives from successful Knowledge-intensive Business Services or KIBS providers. They are often cited as a learning organisation. The model consists of four areas (i.e., top management, organisational functions, organisational culture, and expectation). To ensure the accuracy of the findings, the comparisons with similar frameworks reveal some compatibility of the proposed model.

Keywords: KIBS; intellectual capital; learning organisations; assessment models; knowledge-intensive business services; top management; organisational functions; organisational culture; expectation.

DOI: 10.1504/IJIL.2010.034345

International Journal of Innovation and Learning, 2010 Vol.8 No.2, pp.107 - 126

Published online: 01 Aug 2010 *

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