Title: The integration of ESSQ management and quality award models in leading international steel companies

Authors: Pekka Tervonen, Harri Haapasalo, Jukka Pakkila

Addresses: Rautaruukki Corporation, P.O. Box 93, FI-92101 Raahe, Finland. ' Department of Industrial Engineering and Management, University of Oulu, P.O. Box 4610, FI-90014, Finland. ' Finnish Road Administration, Oulu Region, P.O. Box 261, FI-90101, Oulu, Finland

Abstract: This study discusses the impacts of integrated ESSQ management systems and quality award models on the business and success of companies. The theoretical section of this study shows that integrated management systems and quality award models are advantageous to the operations and competitiveness of organisations. However, their use must be considered on a case-by-case basis and the models must be tailored to meet the needs of the organisation. The experimental part of the study indicates that international steel companies are not using integrated management systems and quality award models very actively.

Keywords: ESSQ; integrated management systems; quality awards; quality award models; steel industry; competitiveness; Rautaruukki Corporation; Ruukki; Finland.

DOI: 10.1504/IJIL.2010.034014

International Journal of Innovation and Learning, 2010 Vol.8 No.1, pp.58 - 77

Published online: 06 Jul 2010 *

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