Title: Information technology and logistics quality: a basis for companies' segmentation

Authors: David Servera-Frances, Irene Gil-Saura, Maria Fuentes-Blasco

Addresses: Facultad de Estudios de la Empresa, Universidad Catolica de Valencia San Vicente Martir, Guillem de Castro, 175, Valencia 46003, Spain. ' Facultad de Economia, Departamento de Comercializacion e Investigacion de Mercados, Edificio Departamental Oriental, Universitat de Valencia, Avda. dels Tarongers, s/n, Valencia 46022, Spain. ' Facultad de Ciencias Empresariales, Universidad Pablo de Olavide, Carretera de Utrera, Km.1, Sevilla 41013, Spain

Abstract: The use of information technology (IT) is substantially modifying business areas in companies, and logistics is no exception. Moreover, the incorporation of concepts like |Quality| has been truly revolutionary. This paper focuses on the study of these variables and aims to investigate their ability to group companies. To attain this goal we have carried out an empirical research in the Spanish market. The study carried out shows that companies can be grouped according to the level of introduction and use of IT and their perceptions on the level of service quality provided by the supplier.

Keywords: enterprise development; information technology; LSQ; logistics service quality; group analysis; inter-organisational relations; segmentation; Spain.

DOI: 10.1504/IJMED.2010.033622

International Journal of Management and Enterprise Development, 2010 Vol.8 No.4, pp.398 - 416

Published online: 08 Jun 2010 *

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