Information technology and logistics quality: a basis for companies' segmentation
by David Servera-Frances, Irene Gil-Saura, Maria Fuentes-Blasco
International Journal of Management and Enterprise Development (IJMED), Vol. 8, No. 4, 2010

Abstract: The use of information technology (IT) is substantially modifying business areas in companies, and logistics is no exception. Moreover, the incorporation of concepts like 'Quality' has been truly revolutionary. This paper focuses on the study of these variables and aims to investigate their ability to group companies. To attain this goal we have carried out an empirical research in the Spanish market. The study carried out shows that companies can be grouped according to the level of introduction and use of IT and their perceptions on the level of service quality provided by the supplier.

Online publication date: Tue, 08-Jun-2010

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Management and Enterprise Development (IJMED):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com