Title: A mobile taxing system from usability perspective

Authors: Krystle Escarfullet, Cristina Jantzen, Shari Tucker, June Wei

Addresses: Department of the Navy, Naval Education Training Professional Development and Technology Center, 6490 Saufley Field Road, Pensacola, Florida 32509-5204, USA. ' Booz Allen Hamilton, 46950 Bradley Boulevard, Lexington Park, MD, USA. ' Defense Finance and Accounting Service, 8899 East 56th Street, Indianapolis, IN 46249, USA. ' Department of Management/MIS, College of Business, University of West Florida, 11000 University Parkway, Pensacola, FL 32514, USA

Abstract: Development of mobile taxing (m-taxing) environments that have user-friendly features is important to the accelerated adoption of m-taxing in filing taxes with the government. The current research studies usability features that are crucial to the success of an m-taxing system. There are two phases involved. In the first phase, the current research develops a Mobile Taxing (MT) model to study usability features necessary to perform m-taxing. Thirty features are mapped and identified based on the MT model. In the second phase, an m-taxing system prototype is developed to illustrate how to integrate these usability features into development. This research is beneficial to future m-taxing companies, mobile device developers, m-taxing system developers, and the government. This study concludes that the MT model based system with usability emphasis is crucial to develop efficient m-taxing; and thereby, accelerating the adoption of an m-taxing system for the purpose of filling taxes with the Internal Revenue Service will be beneficial for the near future.

Keywords: mobile taxing; m-taxing; taxes; mobile taxation; prototypes; integration; R&D; research and development; efficiency; Internal Revenue Service; IRS; USA; United States; electronic government; e-government; privacy; usability.

DOI: 10.1504/EG.2010.033593

Electronic Government, an International Journal, 2010 Vol.7 No.3, pp.281 - 297

Published online: 06 Jun 2010 *

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