A mobile taxing system from usability perspective Online publication date: Sun, 06-Jun-2010
by Krystle Escarfullet, Cristina Jantzen, Shari Tucker, June Wei
Electronic Government, an International Journal (EG), Vol. 7, No. 3, 2010
Abstract: Development of mobile taxing (m-taxing) environments that have user-friendly features is important to the accelerated adoption of m-taxing in filing taxes with the government. The current research studies usability features that are crucial to the success of an m-taxing system. There are two phases involved. In the first phase, the current research develops a Mobile Taxing (MT) model to study usability features necessary to perform m-taxing. Thirty features are mapped and identified based on the MT model. In the second phase, an m-taxing system prototype is developed to illustrate how to integrate these usability features into development. This research is beneficial to future m-taxing companies, mobile device developers, m-taxing system developers, and the government. This study concludes that the MT model based system with usability emphasis is crucial to develop efficient m-taxing; and thereby, accelerating the adoption of an m-taxing system for the purpose of filling taxes with the Internal Revenue Service will be beneficial for the near future.
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