Title: Stakeholder-oriented performance measurement system framework for groundhandling

Authors: Antero Kutvonen, Pekka Salmi, Martin Schipper, Andrea Kurz

Addresses: Lappeenranta University of Technology, Prikaatintie 9, FIN-45100 Kouvola, Finland. ' Lappeenranta University of Technology, Prikaatintie 9, FIN-45100 Kouvola, Finland. ' TSB Innovationsagentur Berlin GmbH, Forschungs- und Anwendungsverbund Verkehrssystemtechnik (FAV), Fasanenstraβe 85, DE-10623 Berlin, Germany. ' BRIMATECH Services GmbH, Neustiftgasse 36/6, A-1070 Vienna, Austria

Abstract: Due to various different factors, such as political-legal initiatives by the European Union, ever increasing number of passengers and air freight and the recent liberalisation of the ramp handling markets, the groundhandling companies are facing significant competitive pressures. Building on both a literature review on the performance measurement systems and empirical evidence gathered from a series of interviews and workshops with European ramp handling companies and stakeholders we constructed a stakeholder-oriented performance measurement system framework. Finally, we describe the implementation of the model in the case of a European technological research project performance measurement on the apron.

Keywords: groundhandling; performance measurement; ramp handling; PMS; aviation industry; aviation logistics; key performance area; KPA; Europe.

DOI: 10.1504/IJSTL.2010.033511

International Journal of Shipping and Transport Logistics, 2010 Vol.2 No.3, pp.300 - 320

Published online: 02 Jun 2010 *

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