Authors: H.C.W. Lau, W.T. Tsui, R.W.L. Ip
Addresses: Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Hong Kong, PR China. ' Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Hong Kong, PR China. ' Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Tat Chee Avenue, Hong Kong, PR China
Abstract: Today, banking firms are heavily affected by the development of electronic commerce (e-commerce) and the internet has had a profound impact on the distribution of non-physical services. Nevertheless, it is believed that banking firms can take advantage of this opportunity to reduce their operating costs and increase revenues. Because of the dramatic increase of competition in this business sector caused by the emergence of internet banking firms, investment consultancy firms, etc. the non-physical nature of the bank|s products mean that the whole e-commerce process can be speeded up. The growing popularity of e-commerce and the rapid advances in the development of technology for communications has had a major impact on the traditional procurement process. This article presents different points of view on how a company can move from a paper-based to a digital-based process, how the e-procurement system compares with the traditional methods of operation and how it can add value to the whole organisation. Using the concept and design of the business model created for this article, the main principles and process for achieving these aims will be discussed, covering all aspects of the treatment of information, from data collection to information interpretation and the implementation of the procurement system.
Keywords: banks; internet banking; e-commerce; modelling; electronic procurement; e-procurement; global financial institutions; data collection; data analysis; electronic commerce; online banking; electronic banking; e-banking.
International Journal of Services Technology and Management, 2010 Vol.14 No.1, pp.26 - 40
Available online: 05 May 2010 *Full-text access for editors Access for subscribers Purchase this article Comment on this article