Title: ICT industry in Serbia: condition and improvement by QMS

Authors: Miladin Stefanovic, Milan Matijevic, Goran Devedzic

Addresses: Faculty of Mechanical Engineering, Department for Industrial Engineering, University of Kragujevac, Sestre Janjic 6, 34 000 Kragujevac, Serbia. ' Faculty of Mechanical Engineering, Department for Automatic Control and Applied Mechanics, University of Kragujevac, Sestre Janjic 6, 34 000 Kragujevac, Serbia. ' Faculty of Mechanical Engineering, Department for Production Engineering, University of Kragujevac, Sestre Janjic 6, 34 000 Kragujevac, Serbia

Abstract: The paper presents current level of the Serbian Information and Communication Technology (ICT) industry, global parameters of ICT in Serbia, as well as some economic indicators. Existing problems and suggest actions necessary for improvement of IT in the Serbian industry are also defined. One approach to improvement of Serbian ITC industry is adopting a general framework policy for the integration of the acquis in the field of quality, standards and technical regulations, developing an updated national Quality Plan for the ICT. This paper will also present development and implementation of Quality Management System (QMS) in Serbian ICT sector.

Keywords: ICT industry; QMS; quality management systems; global parameters; economic indicators; SLOC; capabilities; infrastructures; standards; ISO; developing countries; Serbia information technology; communications technology; quality planning.

DOI: 10.1504/WRSTSD.2009.031845

World Review of Science, Technology and Sustainable Development, 2009 Vol.6 No.2/3/4, pp.259 - 277

Published online: 25 Feb 2010 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article