Title: A fuzzy logic approach to the evaluation of tacit knowledge management performance

Authors: Xiaomin Zhu, Ziwei Zhang

Addresses: School of Mechanical, Electronic and Control Engineering, Beijing Jiaotong University, Beijing 100044, PR China. ' Privalto UK Team, Equities & Derivatives, BNP Paribas, 10 Harewood Avenue, London NW1 6AA, UK

Abstract: The performance of tacit knowledge management is a key of enhancing the service level of enterprises. Based on the characteristics of tacit knowledge management and the methodology of enterprise performance evaluation, a fuzzy evaluation system for the management performance of tacit knowledge is set up in this paper. Performance of tacit knowledge management is assessed qualitatively using linguistic |if-then| rules and quantitatively on a 0 to 1 scale. A company is taken as an illustrative example. Comprehensive analyses and comparisons show that this new method is efficient and promising.

Keywords: knowledge management; tacit knowledge; performance evaluation; fuzzy logic; linguistics; if-then rules; services operations; services management; informatics.

DOI: 10.1504/IJSOI.2010.031049

International Journal of Services Operations and Informatics, 2010 Vol.5 No.1, pp.64 - 74

Available online: 19 Jan 2010 *

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