A fuzzy logic approach to the evaluation of tacit knowledge management performance
by Xiaomin Zhu, Ziwei Zhang
International Journal of Services Operations and Informatics (IJSOI), Vol. 5, No. 1, 2010

Abstract: The performance of tacit knowledge management is a key of enhancing the service level of enterprises. Based on the characteristics of tacit knowledge management and the methodology of enterprise performance evaluation, a fuzzy evaluation system for the management performance of tacit knowledge is set up in this paper. Performance of tacit knowledge management is assessed qualitatively using linguistic 'if-then' rules and quantitatively on a 0 to 1 scale. A company is taken as an illustrative example. Comprehensive analyses and comparisons show that this new method is efficient and promising.

Online publication date: Tue, 19-Jan-2010

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