Title: Innovation networks in a complex product system project: the case of the ISDN project in Indonesia

Authors: Gunawan, Barbara Igel, K. Ramanathan

Addresses: Faculty of Engineering, University of Surabaya, Jl. Raya Kalirungkut, Surabaya 60292, Indonesia. School of Management, Asian Institute of Technology, PO Box 4, Klong Luang, Pathumthani 12120, Thailand. School of Quantitative Business Methods and Operations, University of Western Sydney Nepean, PO Box 10, Kingswood, NSW 2747, Australia

Abstract: The innovation in simple or mass products has been studied widely. This study is to explore the innovation network in a complex product, namely an Integrated Services Digital Network (ISDN) project in Indonesia. This project is driven and implemented by network partners consisting of a domestic telecommunication operator, switch suppliers, CPE suppliers, a consultant, experts, an international network operator, an investor, a regulatory body and users. This study shows that a developing country has the capability to manage a complex product project. The level of technological capability to manage it is likely to be different according to the country|s technological and economic development level. It has also identified that the majority characteristics of ISDN confirm the hypothetical characteristics of a complex product.

Keywords: innovation; network; ISDN; complex product system; project; telecommunication; Indonesia.

DOI: 10.1504/IJTM.2002.003072

International Journal of Technology Management, 2002 Vol.24 No.5/6, pp.583-599

Available online: 14 Dec 2003 *

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