Title: The interplay among processes, legal regulations and information technology: implications for the public administration
Authors: Dubravka Krneta, Tomaz Boh, Franci Demsar
Addresses: Slovenian Research Agency, Tivolska cesta 30, Ljubljana SI-1000, Slovenia. ' Slovenian Research Agency, Tivolska cesta 30, Ljubljana SI-1000, Slovenia. ' Slovenian Research Agency, Tivolska cesta 30, Ljubljana SI-1000, Slovenia
Abstract: The complex environment of modern society requires constant reforms of the government (public) sector. One channel through which the government sector is being reorganised is the introduction of process management. In this paper, we analyse the interplay among the processes defined according to the ISO 9001 standard, the legal regulations determining these processes and information communication technology support. The stability of management is shown to be greatest if processes are formalised by means of appropriate legal regulation, with a precisely established procedure, subjects, tasks and the necessary data, followed by a specification of information application support for the process.
Keywords: process management; enterprise development; NPM; new public management; public sector; organisational structures; government regulation; information technology; communications technology; ICT; public administration; ISO 9001; quality standards; legal regulations; law; government reform; Ministry of Defence; Slovenia.
International Journal of Management and Enterprise Development, 2010 Vol.8 No.1, pp.32 - 45
Published online: 02 Dec 2009 *Full-text access for editors Access for subscribers Purchase this article Comment on this article