Title: System modelling of telecom service sector supply chain: a SAP-LAP analysis

Authors: V.R. Pramod, D.K. Banwet

Addresses: Department of Management Studies, Indian Institute of Technology, Delhi, New Delhi, 110016, India. ' Department of Management Studies, Indian Institute of Technology, Delhi, New Delhi, 110016, India

Abstract: By the adoption of an appropriate change management scheme, organisations can improve their core competency. In that direction, SAP-LAP has proved itself as an ideal tool. Currently, rapid developments have been witnessed in telecom logistics. This article deals with a case study carried out in an Indian telecom service sector. The various situations encountered by the organisation were considered for study. They were analysed by SAP-LAP technique followed by an actor-process matrix. The matrix was quantified using normal scores, which were then converted to prioritised scores. This gave the locations having greater intensity led to potential for a change management application. Organisations need to learn from previous situations. By locating the best key result area, it can be recommended to concentrate there and give prime considerations to such situations and how actors need to behave and how process need to be scheduled under similar situations.

Keywords: change management; SAP-LAP analysis; actor-process metrics; core competencies; India; telecommunications industry; supply chain modelling; telecom services; telecommunications supply chains; supply chain management; SCM.

DOI: 10.1504/IJBEX.2010.029486

International Journal of Business Excellence, 2010 Vol.3 No.1, pp.38 - 64

Published online: 30 Nov 2009 *

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