International Journal of Business Excellence (IJBEX)

International Journal of Business Excellence

2010 Vol.3 No.1


Pages Title and author(s)
1-18A framework for analytical CRM: a data mining perspective
Jayanthi Ranjan, Vishal Bhatnagar
DOI: 10.1504/IJBEX.2010.029484
19-37Inter-organisational collaborative knowledge management (CKM): a conceptual model
Kamarulzaman Ab. Aziz, Mohammad Poorsartep
DOI: 10.1504/IJBEX.2010.029485
38-64System modelling of telecom service sector supply chain: a SAP-LAP analysis
V.R. Pramod, D.K. Banwet
DOI: 10.1504/IJBEX.2010.029486
65-76Malmquist productivity and efficiency analysis for banking industry in India
Seema Sharma, Sanjeev Gupta
DOI: 10.1504/IJBEX.2010.029488
77-104An integrated approach for performance enhancement in automobile repair shops
R. Parameshwaran, P.S.S. Srinivasan, M. Punniyamoorthy
DOI: 10.1504/IJBEX.2010.029490
105-124Sales incentive scheme: insights from the Malaysian telecommunication sector
Kamarulzaman Ab. Aziz, Nur Najwa Mohmad Najid
DOI: 10.1504/IJBEX.2010.029491

 

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