Title: Lean Six Sigma applied to an accounting process within a client of a commercial finance organisation – an empirical case study

Authors: Nuran Fraser, John Fraser

Addresses: Manchester Metropolitan University, Manchester, M1 3GH, UK. ' Manchester Metropolitan University, Manchester, M1 3GH, UK

Abstract: This study explores the use of Lean Six Sigma methodologies and tools as applied to supply chains within a services environment. The approach taken was to examine a L6S project as run within a large American financial services conglomerate to understand how this has been applied. The project not only demonstrated the results achievable but also the business thinking presented some compelling findings. Although there are differences between the Lean and Six Sigma approaches as well as the difference between a manufacturing and services environment, there were also some key learnings demonstrated. Certainly some of the key issues uncovered are that clear objectives combined with accurately set parameters and data gathering aligned with stakeholder buy-in is key to the success of a project of this nature. The implications and strategy adopted by the services company are borne out with the results as outlined in this study and further supports the deployment of a carefully thought through L6S programme within services supply chains.

Keywords: lean six sigma; invoicing; accounting efficiencies; financial services; process flow; knowledge transfer; process improvement.

DOI: 10.1504/IJSSCA.2009.028097

International Journal of Six Sigma and Competitive Advantage, 2009 Vol.5 No.3, pp.272 - 289

Published online: 04 Sep 2009 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article