Authors: Mahmoud Abdelaziz Elgamal
Addresses: Management and Marketing Department, College of Administrative Sciences, Kuwait University, P.O. Box 5486, Safat, 13055, Kuwait
Abstract: The study introduced a set of indicators of organisation and suborganisation readiness for TQM adoption. The measurement of these indicators has acceptable levels of reliability. The study results indicate that organisations and suborganisations differ along the TQM readiness indicators and that there is no specific consistent pattern for the differences. These results suggest that each organisation or suborganisation has a unique path to be followed for TQM adoption. The other implications of the results and suggestions for future research were discussed.
Keywords: performance improvement; TQM applications; organisational groups; total quality management.
International Journal of Technology Management, 1998 Vol.16 No.4/5/6, pp.556-569
Published online: 04 Jul 2003 *Full-text access for editors Access for subscribers Purchase this article Comment on this article