Title: Predictors of organisational performance in small and medium-sized professional service firms
Authors: Ursula Glunk, Celeste P.M. Wilderom
Addresses: Tilburg University, Faculty of Economics and Business Administration, P.O. Box 90153, 5000 LE Tilburg, The Netherlands. Tilburg University, Faculty of Economics and Business Administration, P.O. Box 90153, 5000 LE Tilburg, The Netherlands
Abstract: The paper sets out our theoretical and empirical approach to delineating predictors of stakeholder performance in medium-sized computer service firms. It combines a resource-based approach with recent insights from the literature on small and medium-sized firms, professional service, and computer-service firms. Top managerial capital (in terms of inspiration, competence, and communication) and organisational capital (in terms of external, professional, and employee orientation as well as networking, financial management, and market focus) are assumed to be major predictors of organisational performance.
Keywords: organisational performance; stakeholder approach; performance predictors; resource-based approach; small and medium-sized firms; professional service firms; computer service firms.
International Journal of Technology Management, 1998 Vol.16 No.1/2/3, pp.23-36
Published online: 26 Jun 2003 *Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article