Title: Supply chain management: perceptions of upper level and production managers

Authors: Michael J. Dotson, Terry M. Chambers, Dinesh S. Dave

Addresses: Department of Marketing, John A. Walker College of Business, Appalachian State University, Boone, NC 28608, USA. Marketing College of Business Administration, Western New Mexico University, Silver City, NM, USA. Center for Business Research & Department of Information Technology and Operations Management, John A. Walker College of Business, Appalachian State University, Boone, NC 28608, USA

Abstract: Many industry experts and academics have suggested that supply chain management is an effective tool that an organisation might employ in order to streamline its channel relationships and ultimately positively impact its ||bottom line||. The present study examines these issues by conducting in-depth interviews with 20 upper and production level managers from five organisations of varying size. Results indicate that the managers surveyed all believe that supply chain management has been a significant benefit to their organisation in terms of strengthening relationships with suppliers, reducing amount of held inventory and improving profitability.

Keywords: supply chain management; benefits of supply chain management; perceptions management.

DOI: 10.1504/IJSTM.2003.002569

International Journal of Services Technology and Management, 2003 Vol.4 No.1, pp.30-41

Available online: 24 Jul 2003 *

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