Title: Knowledge creation in the telework context

Authors: Sumita Raghuram

Addresses: Fordham University, 113 West 60th Street, New York, NY10023, USA

Abstract: This paper suggests that |telework| alters the context within which teleworkers acquire knowledge. Because of sophisticated information technologies, teleworkers have greater access to on-line information and documentation. This access creates the potential for higher explicit knowledge in comparison with the traditional work environment. However, telework increases the physical distance from work and decreases the ability to socialize. Increased physical distance creates a challenge in the teleworkers| abilities to acquire tacit knowledge. Socialization, mentoring, training and documentation practices, therefore, become important for maintaining knowledge in the organization.

Keywords: teleworking; explicit knowledge; tacit knowledge; socialisation; organisational knowledge; mentoring; training; documentation.

DOI: 10.1504/IJTM.1996.025474

International Journal of Technology Management, 1996 Vol.11 No.7/8, pp.859 - 870

Published online: 22 May 2009 *

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