Authors: Hua Song, Kangkang Yu
Addresses: School of Business, Renmin University of China, No. 59, Zhongguancun Avenue, Beijing, 100872, P.R. China. ' School of Business, Renmin University of China, No. 59, Zhongguancun Avenue, Beijing, 100872, P.R. China
Abstract: Service supply chain (SSC) is a newly research topic in supply chain management, which is regarded as an integrated service-based supply chain different from either manufacturing sector or service sector. To address this deficiency, this article explores the configuration and characteristics of SSC based on case study of Shaanxi Blower (Group) Co., Ltd. The insights provided by this research propose that SSC reflects on three aspects. Firstly, the structure of SSC is a complex network, which combines direct or indirect service providers around service integrator. Secondly, its business process is comprised of capability, demand, supply, customer relationship, service delivery and capital management. Finally, SSC components reflect process-oriented structure and incentives.
Keywords: service supply chains; SSC; supply chain configuration; supply chain innovation; service integration; service providers; case study; supply chain management; SCM.
International Journal of Services, Economics and Management, 2009 Vol.1 No.3, pp.267 - 283
Published online: 05 Feb 2009 *Full-text access for editors Access for subscribers Purchase this article Comment on this article