Title: Change management and outsourcing in information technology-intensive organisations

Authors: Alan D. Smith

Addresses: Department of Management and Marketing, Robert Morris University, Pittsburgh, PA 15219-3099, USA

Abstract: The practice of outsourcing Information Technology (IT) is relatively commonplace as a business best practice strategy can be a very viable alternative for almost any company, but has lead to much criticism as well. As the practice is increasing rapidly in popularity, management must take proactive policies and procedures to deal directly with these criticisms in a positive manner and reduce the negative aspects of IT outsourcing. It is recommended that a change-management process is actively pursued by management in order that it becomes a critical element in IT-intensive organisations. The major goals of this paper are to document these positive and negative aspects of IT outsourcing and suggest corrective steps to minimise the negative impacts of such practices through the synergies associated with change management principles.

Keywords: change management; information technology; key performance indicators; KPI; strategy; outsourcing.

DOI: 10.1504/IJBIR.2009.022751

International Journal of Business Innovation and Research, 2009 Vol.3 No.2, pp.126 - 150

Published online: 26 Jan 2009 *

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