Title: Cost analysis in the implementation of ISO quality system in a petroleum refinery

Authors: S.A. Oke, A.J. Abudu, O.G. Akanbi, F.A. Oyawale

Addresses: Room 10, Mezzanine Complex, Department of Mechanical Engineering, Faculty of Engineering, University of Lagos, Akoka-Yaba, Lagos, Nigeria. ' Room 10, Mezzanine Complex, Department of Mechanical Engineering, Faculty of Engineering, University of Lagos, Akoka-Yaba, Lagos, Nigeria. ' Department of Industrial and Production Engineering, Faculty of Technology, University of Ibadan, Ibadan, Nigeria. ' Department of Industrial and Production Engineering, Faculty of Technology, University of Ibadan, Ibadan, Nigeria

Abstract: The substantial amounts of financial and non-financial resources invested annually on petroleum refinery operations justify the need for documentation on the cost of implementing ISO quality systems in refineries. The experience of ISO quality system implementation cost analysis in a petroleum refinery in a developing country is reported with a combination of mathematical model and application. The concept of strain as a function of growth in the physical sciences is adopted to conceptualise the growth phenomenon in the ISO organisation. Practically, developing a quantitative approach in evaluating cost of ISO implementation would help the manager in relying on scientific fact instead of intuition. The approach is new and has the potential for helping the top management in planning the strategy and allocating necessary funds for effective implementation of ISO quality systems.

Keywords: ISO implementation; quality systems; cost analysis; quantitative evaluation; petroleum refineries; cost analysis; ISO 9000; mathematical modelling.

DOI: 10.1504/IJPQM.2009.021871

International Journal of Productivity and Quality Management, 2009 Vol.4 No.1, pp.55 - 83

Available online: 07 Dec 2008 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article