Title: Innovation in large-scale retailing: towards a revisited approach to its organising principles and trajectories
Authors: Camal Gallouj
Addresses: I.C.I Laboratory, Department of Management Sciences, (IAE) Universite de Bretagne Occidentale, 12 rue de Kergoat, Brest 29238, France
Abstract: The objective of this paper is to put forward a relatively simple framework for analysing both retail services output and retail services innovation. In this framework, the basic retail service is incorporated into a complex system of other constituent services that make use of different technologies. The analytical framework is then used to reveal the multiple sources of innovation and the main organising principles driving innovation within the retailing sector.
Keywords: large-scale retailing; innovation trajectories; new technology; retail services; service output; services innovation.
International Journal of Services Technology and Management, 2008 Vol.9 No.3/4, pp.305 - 319
Published online: 24 Jul 2008 *Full-text access for editors Access for subscribers Purchase this article Comment on this article