Title: Innovation in large-scale retailing: towards a revisited approach to its organising principles and trajectories

Authors: Camal Gallouj

Addresses: I.C.I Laboratory, Department of Management Sciences, (IAE) Universite de Bretagne Occidentale, 12 rue de Kergoat, Brest 29238, France

Abstract: The objective of this paper is to put forward a relatively simple framework for analysing both retail services output and retail services innovation. In this framework, the basic retail service is incorporated into a complex system of other constituent services that make use of different technologies. The analytical framework is then used to reveal the multiple sources of innovation and the main organising principles driving innovation within the retailing sector.

Keywords: large-scale retailing; innovation trajectories; new technology; retail services; service output; services innovation.

DOI: 10.1504/IJSTM.2008.019708

International Journal of Services Technology and Management, 2008 Vol.9 No.3/4, pp.305 - 319

Available online: 24 Jul 2008 *

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