Authors: Jorge Gallego, Luis Rubalcaba
Addresses: Department of Applied Economy, University of Alcala, IAES and RESER, Plaza de la Victoria 2, Alcala de Henares, Madrid 28802, Spain. ' Department of Applied Economy, University of Alcala, IAES and RESER, Plaza de la Victoria 2, Alcala de Henares, Madrid 28802, Spain
Abstract: The objective of this paper is to explore and to better understand commonalities and varieties of innovation across services and business services, within the European Union (EU) context, in particular. This paper presents empirical evidence on innovation sources, innovative profiles, results and impacts, obstacles and public support, based on results derived from Research and Development (R&D) data and on the Community Innovation Survey III (CIS III). Furthermore, due to the particular features of services and service innovations, this paper deals with and emphasises those peculiarities in comparison with profiles of innovation in goods. The results show the importance of taking into consideration differences between service sectors and across EU countries.
Keywords: services innovation; research and development; R&D; Europe; Community Innovation Survey III; CISIII; business services; European Union; EU countries; service sectors.
International Journal of Services Technology and Management, 2008 Vol.9 No.3/4, pp.199 - 217
Published online: 24 Jul 2008 *Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article