Authors: Faridah Djellal, Faiz Gallouj
Addresses: University of Science and Technology (Lille 1), Batiment SH2, Villeneuve d'Ascq Cedex 59 655, France. ' University of Science and Technology (Lille 1), Batiment SH2, Villeneuve d'Ascq Cedex 59 655, France
Abstract: This paper examines the question of innovation in a particular group of services, namely |assembled| services, such as hotels, retailing and distribution, hospitals, theme parks, etc. These are complex services produced by combining a variable number of other constituent services. Drawing on findings from the economics of services and the economics of innovation, we begin by developing a simple framework for analysing the output of services that are |assembled| in nature, in which the main service provided is integrated into a complex system of other constituent services that call on various types of technologies and competences. This framework is then used to highlight the various principles driving innovation in this type of service.
Keywords: assembled services; innovation dynamics; services economics; innovation economics; services innovation.
International Journal of Services Technology and Management, 2008 Vol.9 No.3/4, pp.285 - 304
Published online: 24 Jul 2008 *Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article