Title: Performance measurement model for supply chain management in SMEs

Authors: Rajat Bhagwat, Felix T.S. Chan, Milind Kumar Sharma

Addresses: Department of Mechanical Engineering, Faculty of Engineering and Architecture, M.B.M. Engineering College, J.N.V. University, Jodhpur, Rajasthan, India. ' Department of Industrial and Manufacturing Systems Engineering, The University of Hong Kong, Pokfulam Road, Hong Kong. ' Department of Production and Industrial Engineering, Faculty of Engineering and Architecture, M.B.M. Engineering College, J.N.V. University, Jodhpur, Rajasthan, India

Abstract: In Supply Chain Management (SCM), performance measurement can facilitate understanding and integration among the supply chain partners. The purpose of this paper is twofold: first, to review the existing SCM performance measurement framework based on the Analytical Hierarchy Process (AHP) and Balanced Scorecard (BSC) models reported in the literature. Second, based on the prioritisation of the suggested performance measures/metrics and performance at different decision levels, a mathematical model is developed to optimise the overall performance measurement of SCM for Small- and Medium-sized Enterprises (SMEs).

Keywords: performance measurement; supply chain management; SCM; prioritisation; analytical hierarchy process; AHP; balanced scorecard; BSC; mathematical modelling; SMEs; small and medium-sized enterprises.

DOI: 10.1504/IJGSB.2008.018103

International Journal of Globalisation and Small Business, 2008 Vol.2 No.4, pp.428 - 445

Published online: 01 May 2008 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article